What do service users and carers want?

The most important choices were 12 13:

  • A service-user centred relationship
    • Dignity and respect in the partnership – i.e. clear communication
    • Valuing the individual perspective i.e. person centred communication skills
  • Immediacy of help
    • More flexible ways to get access quickly
  • Range of Choices available
    • More options including community and social care help
    • Opportunities to regain employment
    • Cultural and spiritual 101 consideration
    • Focus on recovery
    • Practices and services acting as community resources – e.g. community services based in same premises
    • Options for access to information, e.g. face-to-face, reading material, telephone or internet.
  • Education on self-management
    • Knowledge and support on ways to help self
    • Self-help groups

Young people generally report positive views about early intervention services although some find the intensity of follow up. Their attitudes to their families have been found to improve in general terms14.