Where do I start with commissioning?

Values-based Commissioning (VbC) is underpinned by the patient and carer perspective, clinical expertise and evidence.

For commissioners wishing to adopt a values-based approach it is important to begin by engaging in conversations with and listening to stakeholders.

It is particularly important to ensure effective mechanisms for involving service users and carers as services which reflect the values of the people who use them are more likely to be effective, efficient and appropriate.

The commissioning process provides the opportunity to debate the differences between values, whether clinical, social or organisational. Where values conflict, there is an opportunity to share the reasons for those differences, to achieve a resolution that is acceptable to all parties.

Resource constraints mean that not everyone’s expectations can or will be satisfied. However, values-based commissioning is effective because it provides a process that is transparent, fair and balanced.

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