What do service users and carers want?

The most important choices were4 5

A service-user centred relationship

  • Dignity and respect in the partnership i.e. clear communication
  • Valuing the individual perspective i.e. person centred communication skills

Immediacy of help

  • More flexible ways to get access quickly

Range of Choices available

  • More options including community and social care help
  • Opportunities to regain employment
  • Cultural and spiritual consideration
  • Focus on recovery
  • Practices and services acting as community resources – e.g. community services based in same premises
  • Options for access to information, e.g. face-to-face, reading material, telephone or internet.

Education on self-management

  • Knowledge and support on ways to help self
  • Self-help groups