The most important choices were4 5
A service-user centred relationship
- Dignity and respect in the partnership i.e. clear communication
- Valuing the individual perspective i.e. person centred communication skills
Immediacy of help
- More flexible ways to get access quickly
Range of Choices available
- More options including community and social care help
- Opportunities to regain employment
- Cultural and spiritual consideration
- Focus on recovery
- Practices and services acting as community resources – e.g. community services based in same premises
- Options for access to information, e.g. face-to-face, reading material, telephone or internet.
Education on self-management
- Knowledge and support on ways to help self
- Self-help groups