Know which groups experience difficulties accessing services

Questions to consider and actions to undertake:

  • People who may experience difficulties include: adolescents; those who are homeless; socially isolated; have learning difficulties; belong to travelling communities etc.
  • Members of BME communities, or those who hold alternative views of health and wellbeing due to spiritual or cultural beliefs, may also experience difficulty in approaching services.
  • Make reasonable adjustments to primary and secondary care environments (GP surgeries and hospitals) and working practices (for example, work with faith leaders to hold assessments in mosques, churches or community centres).